This privacy policy sets out how this website uses and protects any information that you give while using this website. HIELABS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The website may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT DO WE DO WITH YOUR INFORMATION? 

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our online store, new products and other updates.

CONSENT 

HOW DO I GET MY CONSENT? 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by mailing us at hi@hielabs.com or contacting us at:

HIELABS

No 11, THOPPAI PILLAI STREET, PERIAMET, Chennai, Tamil Nadu, 600003

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

LINKS 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SHIPPING POLICY

Shipping Rates

We offer free shipping across India for all prepaid orders. For COD orders, an additional fee is applicable to "cash handling" by the carrier partner.

Order Processing

We strive to fulfill orders as soon as you place them. In most cases, your order will be expected to be dispatched within 24 hours

Delivery Time

We usually take 2-5 working days, depending on your location. Metros 2-3 days and the Rest of India 3-5 days.However, you can track your package using a unique tracking link, which we will email/SMS you after your order is sent to our delivery partner.

QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, mail us at hi@hielabs.com or contact us at

HIELABS

No 11, THOPPAI PILLAI STREET, PERIAMET, Chennai, Tamil Nadu, 600003